Testimonial Itineris Photo 1: logo of Itineris Photo 2 Headquarter of Itineris Photo 3: Wim and Frederik, the main Itineris staff who work with and coach our Pass workers ITINERIS NV operates on the ICT consultancy market and specialises in the implementation of IT projects for utility companies. With a workforce of 100 staff, the company administers projects for energy, distribution and water companies in Belgium, The Netherlands and beyond. Frederik and Wim, ITINERIS colleagues and the coaches of 2 Passwerk workers are happy to provide chapter and verse on the collaboration between Passwerk and Itineris. Our experience: a perfect quality assurance resource For quite some time now, Itineris has been looking for testers to check the quality of our IT applications. Given the shortage on the labour market however, we are struggling to find the right profiles. We had previously had positive experiences with Passwerk and so, as an organisation, we decided to call on the services of Passwerk and its workers on a structural basis. This soon saw us being presented to 2 Passwerk staff who work in our organisation today. These two staff members work on projects of a certain scope. Amongst other things, they are part of the WSI product team for the Vlaamse Maatschappij voor Watervoorziening (VMW) (Flemish Water Supply Company) and Antwerpse Water Werken (AWW) (Antwerp Water Works). The aim of this product implementation team is to provide the Flemish water companies with the very latest technology available in the area of ERP solutions. Within the scope of this project, the Passwerk staff members ensure the quality of the project and of the work delivered by performing tests on an ongoing basis. Based on our recent experience, we are delighted to report that concrete and standardised duties, such as regression tests, are performed very swiftly, meticulously and incredibly quickly by the Passwerk workers. What is more, the quality of work delivered exceeds the average level we find on the market. Some duties require consultation, a sense of initiative and self-reliance. We noticed that these duties were a little more problematic. The good news is that these duties are certainly not beyond the realm of what is possible. The deciding factor for the chances of success of this type of duties is the coaching that is offered by the user organisation. Which can weigh down a little on the coach(es) of the Passwerk staff, as these people often take on these duties in addition to their own everyday jobs. A great exercise! ‘Boasting’ a Passwerk worker is a great exercise for the company as a whole, for the in-house staff who assume the task of coaching the Passwerk worker and for the Passwerk worker himself. All three parties are taken out of their comfort zone and are required to adapt to the situation. As a young and dynamic business, it is anything but a matter of fact assignment for us to assume this new role and to show our social commitment. Especially when you look at the markets in which we operate as a business: energy, water and distribution companies. In addition, as an IT consultancy business, we are required to contend with tight deadlines, major projects and demanding customers. Amongst other things, these customers think nothing of demanding a certain degree of flexibility. Given Passwerk’s activity radius this was not an easy combination for us. Even though the investment on the part of the company organisation is fairly considerable (coaching/adjusting one’s own work routines, etc.) and this sometimes weighs down on the initial level of return, we are happy with our 2 Passwerk colleagues. Their presence enables us to relieve our regular members of staff from some of their duties, thereby reducing the pressure of work. The future and continued collaboration … For our organisation, the presence of a Passwerk worker is fairly new and we still need to grow into our role as an organisation, but we are certainly open to continuing our experience with Passwerk. As an organisation, we would also like to offer Passwerk a tip on coaching on the ground … At Itineris, we think it might be a good idea for Passwerk to also be in attendance on the shop floor. This is the only way for Passwerk to gain a proper understanding of the culture and philosophy of a given company organisation, whilst sampling the day-to-day operational situation. This is certain to enable Passwerk, its workers and our own organisation to act in even better response to one other, which in turn will only act to strengthen our collaboration in the future. ITINERIS – in figures Incorporated in: June 2002 Staff: 100+ full-time employees Turnover: 14 million € (2009) Technology: Microsoft Dynamics AX CRM/ ICM/ Billing/... Integration with other MS applications: MS SQL/BizTalk Server MS Sharepoint MS Office Silverlight for web applications IT activities: Integrated solutions Business consulting System implementation Managed services Business Intelligence Markets: Belgium The Netherlands Internationally: Through local ITINERIS partners Customer portfolio: Energy: Essent, EDF, Lampiris, Delta (NL),… Distribution: DNWB, Intergas,... Water: AWW, VMW,...